There are four types of business knowledge and so differing associated tools:
- What we know we know – benchmarking and communities of practice
- What we know we don’t know – R&D, market research, competitive intelligence
- What we don’t know we know – knowledge maps, audits, training, networks
- What we don’t know we don’t know – creative tension, audits, dilemmas, complexity science
Drew, S. 1999. Building knowledge management into strategy: making sense of a new perspective. Long range planning. 32(1). pp. 130-136.
Jashapara, A. 2011. Knowledge Management An Integrated Approach. 2nd Edition, Essex. U.K., Prentice Hall.